人力資源評(píng)價(jià)項(xiàng)目外(ppt)

Final Presentation
December 1998
Table of Contents
Project Background & Approach
Project Objectives

Project Assumptions


A working philosophy for the future: The “Business-Within-A-Business” concept

Key Issues: Challenges facing NCE HR today
Looking at HR today and tomorrow - Ideas about current and future state of NCE HR
Looking at HR today and tomorrow - Ideas about current and future state of NCE HR


Looking at HR today and tomorrow - Ideas about current and future state of NCE HR


Looking at HR today and tomorrow - Ideas about current and future state of NCE HR


Looking at HR today and tomorrow - Ideas about current and future state of NCE HR


Looking at HR today and tomorrow - Ideas about current and future state of NCE HR


Looking at HR today and tomorrow - Ideas about current and future state of NCE HR


Looking at HR today and tomorrow - Ideas about current and future state of NCE HR


Looking at HR today and tomorrow - Ideas about current and future state of NCE HR

Looking at HR today and tomorrow - Ideas about current and future state of NCE HR


Looking at HR today and tomorrow - Ideas about current and future state of NCE HR
HR Transition Planning


Detailed Benefit Plan Review and Implementation
Learning Organization Reengineering
HRIS Technology Enhancements
Service Level Agreement Development and Implementation
Program Management
HR Reorganization
NCE HR “Leader Community” Philosophy/Policy Integration
Call Center Model
Change Enablement
Appendix
Location of HR Products and Services: Corporate Center, Business Units, Shared Services (From discussions with HR Leaders)


Defining Service Offerings
This document provides guidelines for defining the individual services provided by the Shared Service Center. The level of detail achieved in service definitions will have significant implications for contracting and pricing of services.
Services = Process Output
Process Hierarchy

Process Hierarchy Worksheet

Contracting For Services -- Service Level Agreements
Service Level Agreement Contents
Service Level Agreements May Include:
(1) listing and description and services to be provided
(2) service pricing and billing procedures
(3) service level targets or output performance goals
(4) service usage projections, peak period service
(5) problem management and escalation procedures
(6) service hours, service availability
(7) service level reporting and monitoring
(8) duration, amendment and termination of SLA
Performance Measures
2 Levels of Performance Measures
3 Categories of Performance Measures

人力資源評(píng)價(jià)項(xiàng)目外(ppt)