如何使員工更職業(yè)化

如何使員工更職業(yè)化？
How to Make Employees More Professional?

您公司招了不少人?？墒?，這些人怎么都不是您想象中的樣子？做事，想問題，打電話，衣著，甚至于走路的樣子，都不夠職業(yè)化！可是，職業(yè)化是當(dāng)今商場(chǎng)競(jìng)爭(zhēng)的重要利器！
怎么辦？如何將這些人轉(zhuǎn)化成為一支代表您眼光和公司水平的隊(duì)伍？請(qǐng)參加此課程，您將獲得以下益處：

 更踏實(shí)的工作作風(fēng)
 更積極投入的工作態(tài)度
 更專業(yè)的做事方式
 效率提高，執(zhí)行力增強(qiáng)
 更好的溝通
 更專業(yè)的公司和團(tuán)隊(duì)形象

課程綱要Program Outline：
前言：職業(yè)化的時(shí)代 A Professional Age
 了解成功的關(guān)鍵
 如何從培訓(xùn)中收獲最多
 專業(yè)主義
 職業(yè)化的三個(gè)層次：MI,BI,VI
第一講：職業(yè)化的心態(tài)Professional Attitude
 為誰工作?
 您有何種心態(tài)：打工、工作、事業(yè)
 積極心態(tài)：順境是鍛煉，逆境是磨練
 少抱怨工作不好
 找方法而不是找借口
 自動(dòng)自發(fā)：怎樣移動(dòng)富士山？
 責(zé)任心：把信帶給加西亞
 專注和踏實(shí)：一生只做一件事
 唐駿的成功秘訣
 作天鵝般的人
 不要太計(jì)較
 對(duì)同事、客戶的心態(tài)：站在對(duì)方的角度考慮問題
 對(duì)老板的心態(tài)
 如何克服懷才不遇的心理？

第二講：職業(yè)化的工作習(xí)慣 Professional working habits
 注意自己的習(xí)慣
 學(xué)習(xí)的習(xí)慣
1、時(shí)間管理，提高效益：
 時(shí)間管理矩陣
 有意識(shí)地鑒別工作的輕重緩急
 效果和效率之差
 “做對(duì)的事”和“把事做對(duì)”
 80/20 定律
 有效處理每個(gè)象限的事
2、高效執(zhí)行，完成任務(wù)：
 注意傾聽，領(lǐng)會(huì)意圖，抓住重點(diǎn)
 懂得做好書面記錄
 想好方案再請(qǐng)示
 及時(shí)反饋工作進(jìn)度和結(jié)果
 懂得舉一反三、靈活運(yùn)用
 主動(dòng)要求上司反饋和指導(dǎo)，不斷提高
 學(xué)會(huì)計(jì)劃，做好準(zhǔn)備
 不斷總結(jié)，持續(xù)改進(jìn)
 專業(yè)地進(jìn)行E-mail和電話溝通

第三講：職業(yè)化的個(gè)人形象 Professional Image and Appearance
 他人如何看待我們
 出色形象對(duì)公司和個(gè)人的益處
 出色的職業(yè)化形象的組成元素
  “制服”的作用
 成功商務(wù)衣著的原則
 男士服飾：西裝、襯衣、領(lǐng)帶、鞋襪等
 女士服飾：套裝、褲子、裙子、鞋襪等
 儀容：頭發(fā)、臉部、口腔、指甲的要求

第四講：職業(yè)化的行為舉止 Professional Etiquette
1、形體禮儀
 建立初次見面的良好印象：握手，交換名片
 眼神和表情
 正確的肢體語言：站、坐、走
 得體的語言，說話的禁忌
 保持適當(dāng)?shù)娜穗H距離
2、職場(chǎng)禮儀
 會(huì)議禮儀
 電話禮儀
 問候禮儀
 介紹禮儀
 接待來訪技巧
 拜訪禮儀
 電梯禮儀

時(shí)間Length：2整天，09：30—16：30，12學(xué)時(shí)
誰將受益于此課程Who will benefit from it：市場(chǎng)營銷人員，客服人員，行政人員，新進(jìn)員工等
每班人數(shù)Class Size：15-25人
 

How to Make Employees More Professional?

You hired a lot of newcomers. But, they don’t look like the men you should have. How to transform them into professional people walking out your company’s door?
Take this program, and you will people will:
 Higher work efficiency and better results
 Better personal and company image
 Stable and loyal workforce
 Stronger confidence
 More business and career opportunities
Program Outline：
1. Professional Attitude
 Who do you work for?
 How do you see your job?
 Positive thinking
 Looking for ways instead of excuses
 Being Initive: How to move the Fuji Mountain?
 Being Focused and surefooted
 Attitude towards peers and customers
 Attitude towards boss

2. Professional working habits
A. Managing time for effect
 Time management matrix
 Prioritization
 80/20 principle
 Effect first
 Do the right things. Do things right.
 Tips to handle issues in different quadrants

B. Executing for results
 Listening and clarifying while accepting assignments
 Getting the key points
 Making notes
 Providing optional solutions when you knock the door of boss
 To be responsive and keeping your boss well informed
 Learn from one case and applying in other similar cases
 Asking for feedback from supervisors
 Being well-planned and well-prepared
 Summaring for improvement
 Communicating via email and telephone Professionally

3. Professional Appearance
 How do others perceive us?
 Benefits of outstanding image for individual and company
 Elements of professional image
 The functions of “uniform”
 Important business dressing code?
 Gentlemen’s wear: suit, shirt, tie, shoes and socks
 Ladies’ Business wear
 Accessories and jewelries
 Grooming: Hair style and nails
 Common dressing mistakes

4. Professional Etiquette
A. Proper Body Language
 Building best first impression
 Eye contact and facial expressions
 Postures: Standing, Sitting, Walking
 Talking appropriately
B. Social Etiquettes in Workplace
 Telephone etiquette
 Office etiquette
 Greeting: hand shaking, name cards
 Introducing each other
 Receiving guests
 Visiting customers
 Elevator etiquette
 The core principle of etiquette

Program Specifications:
Length: Two days, 09:30-16:30
Who will benefit from it: New employees, Supervisors, Sales & Marketing people, Secretaries, Customer Service Staff, etc.
Class Size: 15-25 participants

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