凌敬忠老師的內(nèi)訓課程
Customer Communication with Accountability amp; Stress ManagementSummaryThe best customer caring is not only a skill set, but personal value.To communicate with customers should involved with the right attitude with personal value. To provide the best service to customer is not the requirement for
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Accountability - The Best ChoiceSummaryThere are many employees not dedicated for his/her assignment, that cause low productivity. They will complaint the resources are limited, support are low and so on. We call the status as the Vortex of Decadence, which has six types of behavior:Ostrich head i