MTP管理技能提升

開(kāi)篇：課程導(dǎo)入

Introduction: course introduction

**單元 管理基礎(chǔ)

Unit one:  the basic concept of management

（一）管理者的角色定位 Role of a manager

1、白水世界的挑戰(zhàn)

Challenges of the changing world抱歉，系統(tǒng)響應(yīng)超時(shí)，請(qǐng)稍后再試

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2、管理者的角色

the role of managers

3、管理者的主要職責(zé)

the main responsibility of management

4、領(lǐng)導(dǎo)與管理的關(guān)系

relationship between a leader and a manager

第二單元 業(yè)務(wù)管理

Unit Two: business management

（一）部門(mén)工作的目標(biāo)與計(jì)劃制定

objectives and planning of business units

1、目標(biāo)管理的意義

the meaning of objective management

2、工作目標(biāo)的三種類(lèi)型

three types of working target

3、目標(biāo)設(shè)定的原則

principles of setting objective

4、計(jì)劃制定技巧

planning skills

5、確保計(jì)劃順利推動(dòng)的要點(diǎn)

The key facts of plan implementation

（二）管理者的授能（情景領(lǐng)導(dǎo)模式）

Manager empowerment ( situational leadership model )

1、案例分析

Case study

2、領(lǐng)導(dǎo)行為的特征

The features of leading behaviors

3、幾種有效的領(lǐng)導(dǎo)方式

effective leadership styles

4、考察員工表現(xiàn)的兩個(gè)要素

two elements on how to observe staff’s behaviors

5、員工完成任務(wù)與任職的四個(gè)發(fā)展階段

four phases for the staff to complete the tasks

6、領(lǐng)導(dǎo)方式與員工表現(xiàn)的結(jié)合

The combination of leadership style and of the staff performance

7、員工授能后的表現(xiàn)

 the employee’s performance after being empowered

（三）問(wèn)題的分析與解決

problem analysis and solving

1、主動(dòng)積極發(fā)現(xiàn)問(wèn)題

Being proactive in sensing problems

2、問(wèn)題分類(lèi)及特性

the classification and characteristics of Problems

3、分析問(wèn)題的常見(jiàn)錯(cuò)誤

common errors of problem analysis 

4、系統(tǒng)性分析的工具：魚(yú)骨圖

The systematic analyzing tools: fishbone diagram

5、問(wèn)題處理時(shí)的邏輯步驟

the logic of problem solving

6、如何成為有效的問(wèn)題解決高手

how to become the master of an effective problem solving

分析實(shí)施計(jì)劃的潛在問(wèn)題及原因

Analyzing the potential problems and reasons of implementation plan

建立并實(shí)施預(yù)防措施

establishing and implementing the preventive measures

擬定緊急應(yīng)變計(jì)劃

creating contingency plan

傾聽(tīng)團(tuán)隊(duì)意見(jiàn)，改進(jìn)計(jì)劃

Listen to the team and improve the plan by teamwork

建立團(tuán)隊(duì)共識(shí)

Build team consensus

第三單元  建立高效的團(tuán)隊(duì)

Unit Three Establish high performance team

1、雁陣的啟示

Imspiration of the wild geese team

2、建立團(tuán)隊(duì)的好處

benefits of the team building

3、老化團(tuán)隊(duì)的突破口

breach of the aging team

5、管理不同個(gè)性的人

managing the people with different personalities

6、集思廣益的團(tuán)隊(duì)原則

the principle of mutual discussion in the team cooperation

第四單元 管理者的自我發(fā)展

development of the managers

1、擁有積極的職業(yè)心態(tài)

Develop a positive/active professional attitude

2、培養(yǎng)基本職業(yè)素質(zhì)

Develop the basic professional quality

3、應(yīng)用陽(yáng)光思維

positive thinking

4、贏得上司的信任

Won trust of the boss

5、規(guī)劃職業(yè)成長(zhǎng)目標(biāo)

Planning the career development, goals

6、提高綜合管理能力

improve the comprehensive management ability

結(jié)束語(yǔ) 管理者的續(xù)能更新

course summary

王丹維老師的其它課程